Privacy Policy

This Privacy Policy explains how Clientela Digital AI ("we," "us," or "our") collects, uses, shares, and protects your personal information when you access or use our AI-powered customer service platform. We are committed to full transparency and compliance with applicable data protection laws, including GDPR, CCPA, and LGPD.

We collect information you provide directly, including: • Account details (name, email, password) • User preferences and profile data • Messages and communications within our platform • Payment and billing details • Support inquiries and feedback We also automatically collect: • Device identifiers, browser type, and IP address • Geolocation data (where permitted) • Usage analytics and behavioral data • Cookies and similar tracking technologies

We use your data to: • Deliver, maintain, and improve our services • Process payments and send transaction information • Communicate technical updates, security alerts, and support messages • Respond to your questions and feedback • Analyze usage to optimize user experience and platform performance • Detect and prevent fraud, abuse, or unauthorized activities • Comply with legal and regulatory requirements • Protect our rights, users, and property

We do not sell your personal data. Disclosure occurs only when necessary: • With your explicit consent • To trusted service providers bound by confidentiality agreements • When required by law, court order, or government request • To protect rights, property, or safety • During mergers, acquisitions, or business transfers (with safeguards) • Sharing anonymized data with analytics and marketing partners

We implement strict security measures to protect your data, including: • Encryption of data in transit (TLS) and at rest • Regular vulnerability assessments and security updates • Access controls, multifactor authentication, and audit logs • Employee training on data privacy and security • Incident response plans and breach notification procedures However, no system is completely secure; we cannot guarantee absolute protection.

We retain personal information only as long as necessary to fulfill the purposes outlined or as required by law. Typical retention periods: • Account data: until account deletion or inactivity • Communication and message data: as required for service functionality • Analytics data: up to 36 months for business insights • Legal compliance data: per applicable statutory requirements You can request deletion or export of your data by contacting us.

Subject to your jurisdiction, you have rights regarding your personal data: • Access and obtain a copy of your data • Rectify inaccurate or incomplete information • Request deletion or restriction of processing • Object to certain data processing activities • Data portability to transfer information to another provider • Withdraw consent at any time without affecting prior processing To exercise these rights, contact us at the information below.

We use cookies and similar technologies to: • Remember your preferences and settings • Analyze site traffic and platform usage • Deliver personalized content and improve services • Facilitate secure login and authentication You can control cookie preferences via your browser, but this may impact functionality.

Our platform integrates with third-party services such as: • WhatsApp Business API • Payment gateways • Analytics providers • Cloud infrastructure providers • Google Calendar API These services have their own privacy policies. We recommend reviewing them as we are not responsible for their data practices.

Your data may be processed or stored in countries outside your residence. We ensure such transfers comply with applicable data protection laws by implementing appropriate safeguards like Standard Contractual Clauses or other legal mechanisms.

Our services are not directed to individuals under 13 years old. We do not knowingly collect data from children under 13. If you believe we have collected such data, please contact us immediately to request deletion.

We may update this Privacy Policy to reflect changes in legal requirements or business practices. We will post updates here with the “Last Updated” date. Continued use after changes constitutes acceptance of the updated terms.

We do not use any data obtained from Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. Data obtained from Google APIs is strictly used for delivering core functionalities of the application, in full compliance with Google's API Services User Data Policy.