Terms and Conditions

By accessing or using Clientela Digital AI ("the Service"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, you may not use the Service.

Clientela Digital AI is a customer service automation platform that uses artificial intelligence to provide automated messaging, WhatsApp integration, smart knowledge base tools, and virtual agent support to improve business communication efficiency.

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately in case of unauthorized access or security breach.

You agree not to use the Service to: • Violate any applicable laws or regulations • Transmit harmful, abusive, defamatory, or illegal content • Gain unauthorized access to systems or disrupt the Service • Use the Service for fraudulent or misleading commercial purposes • Impersonate any person or entity Violations may result in the immediate suspension or termination of your account.

Your use of the Service is subject to our Privacy Policy. By using the Service, you consent to the collection, processing, and storage of your data as described therein. We implement industry-standard technical and organizational measures to protect your information. We comply with applicable data protection laws, including but not limited to GDPR and LGPD.

All content, features, and technology used in or associated with the Service are the exclusive property of Clientela Digital AI or its licensors. You may not reproduce, distribute, modify, or create derivative works without express written consent.

Certain features of the Service may require payment. Fees are outlined at the time of purchase and are non-refundable unless explicitly stated. We reserve the right to modify pricing with a minimum of 30 days’ notice. Non-payment may result in account suspension or termination.

We reserve the right to suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms or applicable laws. Upon termination, all rights granted to you under these Terms will immediately cease, though any obligations or liabilities incurred before termination will survive.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee the Service will be uninterrupted, secure, or error-free. You use the Service at your own risk.

To the maximum extent permitted by law, Clientela Digital AI and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use or inability to use the Service.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Clientela Digital AI is incorporated. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts in that location. You waive any objections to jurisdiction and venue.

We may update these Terms from time to time. When material changes are made, we will notify users via email or prominent notice on our website at least 30 days in advance. Continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.